ShareTrip Accused of Not Issuing Tickets After Receiving Payment

From the report

Allegations have been raised against the online travel platform ShareTrip for not issuing airline tickets despite a customer completing the booking and payment process with a special discount. The company halted the booking, citing that the coupon’s usage limit had been exhausted. Although ShareTrip later refunded the money, it did not resolve the issue and instead advised the customer to contact the bank. Despite multiple attempts to communicate with ShareTrip authorities regarding this matter, no specific explanation for the complaint was provided. On the other hand, Eastern Bank (EBL) has officially accepted the issue as a complaint.

It is known that a customer booked an airline ticket on the Dhaka-Kolkata route using Eastern Bank’s (EBL) SkyTrip credit card. During the booking, the customer paid the stipulated amount using the promotional coupon SKYINT1026.

However, ShareTrip did not issue the ticket even after the payment was successful. The company informed via email that the booking was put on hold because the monthly usage limit for the specific coupon had been reached.